Terms of Service

Last updated: May 5, 2026

⚠️ Beta Notice: ClientRelay is currently in beta. The service is provided "as is" without warranties of any kind. Features, pricing, and availability may change without prior notice.

1. Agreement to Terms

By accessing or using ClientRelay ("the Service"), operated by ClientRelay Technologies ("the Operator"), based in Norway, you ("the User") agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

If you are using the Service on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. In that case, "you" and "User" refer to that entity.

2. Description of Service

ClientRelay is a software-as-a-service (SaaS) platform that enables users to create, train, and deploy AI-powered chatbot assistants for their clients. The Service includes:

A web-based dashboard for managing chatbot clients
AI-powered chat functionality using third-party language models
Knowledge base management (text, PDF uploads, web crawling)
Embeddable chat widgets for external websites

3. Accounts and Access

You must authenticate via Google OAuth to access the Service. You are responsible for maintaining the security of your Google account. You must not share your access or allow unauthorized use of your account.

4. Beta Service Disclaimer

The Service is currently in beta. This means:

Features may be added, changed, or removed at any time
The Service may experience downtime or data loss
Pricing tiers are subject to change
No service-level agreement (SLA) is provided during beta
The Operator may discontinue the Service at any time

5. User Responsibilities

You agree to:

Use the Service only for lawful purposes
Not upload or distribute illegal, harmful, or infringing content
Not attempt to access other users' data or hubs
Not reverse-engineer, scrape, or misuse the Service
Ensure any chatbot content you create complies with applicable laws in your jurisdiction
Take full responsibility for all content uploaded to your knowledge base, including text, documents, Q&A pairs, and any data provided through web crawling

5.1 Knowledge Base Data Responsibility

Important: Any content you add to your chatbot's knowledge base — including text snippets, uploaded documents, Q&A pairs, and crawled website data — may be used by the AI to generate responses visible to your website visitors and end users. The Operator has no control over how the AI model uses this content in its responses.

You are solely responsible for:

Ensuring that no sensitive, confidential, or personally identifiable information (PII) is uploaded to the knowledge base unless you accept the risk that it may surface in chatbot responses
Complying with all applicable data protection laws (including GDPR) when uploading content that contains personal data
Obtaining necessary consents before uploading any third-party personal data or proprietary content
Reviewing and monitoring your chatbot's responses to ensure no unintended data exposure occurs
Any custom instructions, behavioral rules, snippets, or prompts you configure for your chatbot, including any permissions you grant it to link to external websites, use third-party services (such as maps or search engines), or reference sources outside your own knowledge base
Any external websites or domains you add to your chatbot's crawled data sources, and any content the chatbot may surface or link to as a result of those sources

The Operator strongly recommends that you only upload publicly available information or non-sensitive business content (such as product descriptions, FAQs, company policies, and user guides) to the knowledge base, and that you carefully review any custom instructions or external sources you configure. The Operator shall not be liable for any data exposure, misinformation, or third-party claims resulting from content you choose to upload or instructions you configure.

6. Content Ownership

You retain ownership of all content you upload to the Service (knowledge base text, documents, Q&A pairs). The Operator does not claim ownership of your content.

You grant the Operator a limited license to process your content solely for the purpose of providing the Service (e.g., generating AI responses based on your knowledge base).

7. AI-Generated Content

Chatbot responses are generated by third-party AI models (Google Gemini). The Service relies on third-party providers (including AI and hosting services) to function. The Operator does not guarantee the accuracy, completeness, or appropriateness of AI-generated responses. You are responsible for reviewing and monitoring your chatbot's output.

8. Limitation of Liability

To the maximum extent permitted by applicable law:

The Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, whether express or implied
The Operator does not guarantee uninterrupted or error-free operation of the Service
The Operator shall not be liable for any indirect, incidental, special, consequential, or punitive damages
The Operator shall not be liable for any loss of data, revenue, profits, or business opportunities
The Operator's total liability shall not exceed the amount paid by you for the Service in the 12 months preceding the claim
The Operator is not liable for the accuracy or consequences of AI-generated responses

9. Indemnification

You agree to indemnify and hold harmless the Operator from any claims, damages, losses, or expenses arising from:

Your use of the Service
Content you upload or distribute through the Service
Your violation of these Terms
Your violation of any applicable law or regulation
Any third-party claims related to your chatbot's responses or content

10. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. By using the Service, you consent to the collection and processing of data as described therein.

The User acts as data controller for any personal data processed through the Service, and the Operator acts as data processor on the User's behalf.

11. Termination

The Operator may suspend or terminate your access at any time, with or without cause, with or without notice. Upon termination, your right to use the Service ceases immediately. The Operator may delete your data after a reasonable retention period following termination, unless otherwise required by applicable law.

12. Governing Law and Jurisdiction

These Terms are governed by the laws of Norway. Any disputes arising from these Terms shall be resolved in the courts of Molde, Norway.

13. Changes to Terms

The Operator may update these Terms at any time. Continued use of the Service after changes constitutes acceptance of the updated Terms. Material changes will be communicated via the dashboard or email.

14. Contact

For questions regarding these Terms, contact:

ClientRelay Technologies
Email: contact@clientrelay.tech